fb004 was built on a simple belief: gambling should always be fun, never a problem. Whether you're spinning slots from Makati after work or catching a live PBA betting session in Cebu, the tools and information on this page are here to make sure things stay that way — on your terms, at your pace.
Age verification via government ID before any real-money play is allowed.
Set deposit, loss, and session limits directly from your account dashboard.
Request a temporary or permanent self-exclusion at any time, no questions asked.
Responsible gaming support is available around the clock — including Philippine public holidays.
There's nothing wrong with enjoying casino games, sports betting, or bingo as entertainment — millions of Filipino adults do it recreationally, the same way others watch movies or go to the mall. fb004 is proud to be part of that entertainment landscape.
But fb004 also knows that gambling can become a problem for some people, and when it does, the consequences hit hard — not just the player, but families in Manila, Cebu, Davao, and every barangay in between. That's why responsible gaming isn't a checkbox for us. It's part of how the platform was built from day one.
The tools on this page give you direct control over your own gambling experience at fb004. You don't need to contact support to use most of them — they're accessible from your account dashboard within two taps after login. Use them. They're there for you, not just to satisfy a compliance requirement.
Being honest with yourself is the first step. Check if any of these apply to you.
You gamble to try to win back money you've already lost — commonly called "chasing losses."
You spend more money on gambling than you planned, or more than you can actually afford to lose.
You feel restless, irritated, or anxious when you haven't gambled or when you try to stop.
You hide the amount of time or money you spend gambling from your partner, family, or friends.
You borrow money, sell belongings, or skip bills to fund gambling activity.
Gambling is affecting your performance at work, your relationships, or your overall mental health.
You find it difficult to stop even when you intend to — "just one more game" becomes hours of play.
All six tools below are accessible directly from your fb004 account dashboard after login — no support ticket needed for most of them. They were built into the platform from the start.
Set a cap on how much you can deposit at fb004 within a daily, weekly, or monthly period. Once the limit is hit, deposits are blocked until the period resets — no exceptions. Reducing a limit takes effect immediately; increasing a limit has a 7-day cooling period before activation.
Set a maximum net loss you're willing to accept over a daily, weekly, or monthly window. Once you've lost the set amount, your account is temporarily restricted from placing further wagers until the period resets. Like deposit limits, reductions take effect immediately while increases require a 7-day wait.
Set a maximum session duration, and fb004 will display a visible reminder when your time is up. It's a simple friction point — a moment of pause that gives you the option to stop, take a break, or continue consciously rather than on autopilot. You choose the alert interval that works for you.
A cooling-off period is a short, defined break from gambling. At fb004, you can set a cooling-off period ranging from 24 hours up to 6 weeks. During this time, your account remains open but deposits and gameplay are disabled. When the period ends, access is automatically restored — no action required.
Self-exclusion is a longer, binding commitment to stop gambling for a defined period — a minimum of 6 months up to permanent exclusion. Once active, fb004 will disable your account, stop all marketing communications to you, and will not reinstate access during the exclusion period regardless of any request to reverse it.
Your complete gaming activity — every bet, every session, every deposit and withdrawal — is visible in your fb004 account history. Reviewing your history regularly is one of the most straightforward ways to keep track of how much time and money you're actually spending, as opposed to how much you think you're spending.
The minimum gambling age in the Philippines under PAGCOR regulations is 21 years old. This isn't a soft recommendation — it's a hard legal requirement, and fb004 enforces it without exceptions.
Young adults are disproportionately vulnerable to developing gambling-related problems. The brain's decision-making and impulse-control systems aren't fully developed until the mid-20s, which is part of the reason the Philippine age requirement is set at 21 rather than 18. fb004 takes this seriously.
If you're a parent or guardian and suspect that someone underage has accessed or is attempting to access fb004, please contact support immediately via live chat. The account will be suspended and any deposits refunded to the original payment method.
At registration, you confirm your date of birth. Providing a false date of birth is a violation of fb004's Terms & Conditions and may constitute fraud under Philippine law.
Before any withdrawal is processed, you must submit a valid Philippine government-issued ID — PhilSys National ID, UMID, Driver's License, or Passport — confirming your identity and date of birth.
A facial match against your submitted ID document is required to complete KYC verification. This step ensures the ID belongs to the person creating the account.
fb004 reserves the right to request updated documentation at any point during the account lifecycle if there is reason to re-verify a player's identity or age.
Self-exclusion is the most powerful responsible gaming tool available at fb004. It's designed for players who recognise that they need a real break from gambling — not just an afternoon away, but a period measured in months where gambling is simply not an option.
When you self-exclude at fb004, the following happens immediately:
Minimum self-exclusion period. Suitable for players who want a defined break but plan to return to recreational play afterward.
Extended exclusion periods for players who need a longer break before considering whether to return to gambling at all.
A permanent, irrevocable account closure. No return option is available. Choose this if you are certain you want to stop gambling at fb004 entirely.
Answer honestly. If you answer "Yes" to three or more of these, consider using the self-exclusion or cooling-off tools, or contacting the fb004 responsible gaming team.
Have you ever gambled with money you needed for rent, bills, food, or other essential expenses?
Have you ever gambled for longer than you intended, even after telling yourself you'd stop?
Have you ever felt the need to hide your gambling activity from family members or close friends?
Have you ever borrowed money or sold something specifically to fund gambling?
Do you find yourself thinking about gambling frequently throughout the day, even when you're not playing?
Has gambling ever caused you to miss work, family commitments, or important personal responsibilities?
Have you ever felt anxious, depressed, or irritable specifically because of losses from gambling?
Whether it's you, a family member, or a friend — these resources and contacts can provide practical help for gambling-related concerns in the Philippines.
The Philippine Amusement and Gaming Corporation provides responsible gambling resources and player protection programs. Filipino players can contact PAGCOR directly for guidance on problem gambling support available under Philippine regulations.
Our in-house responsible gaming team is available 24/7. Contact via live chat on the platform and state "Responsible Gaming" to be connected. Email: [email protected] (plain text — not a link). No judgment, just support.
Problem gambling is a recognised behavioural condition that responds well to professional therapy. Licensed psychologists and psychiatrists at hospitals in Manila, Cebu, and Davao are qualified to help. Your family doctor can provide a referral.
Gamblers Anonymous operates peer support groups across the Philippines. The program uses a proven 12-step approach and provides community-based support for individuals affected by compulsive gambling — free of charge, and confidential.
Most people who gamble recreationally never develop a problem because they approach it with clear boundaries and the right mindset from the start. Here are the habits that help keep gambling as entertainment.
Decide how much you're comfortable spending before you log in — not after you've started playing. Treat that amount as the entertainment cost, similar to a cinema ticket or a night out.
Allocate specific time blocks for gambling rather than playing in open-ended sessions. Use the session time reminder tool to enforce your own boundaries automatically.
If you've hit your loss limit for the day, stop — even if you feel like the tide is about to turn. Chasing losses is the single most common path from recreational gambling into problem gambling.
Gambling while stressed, emotional, drunk, or tired significantly impairs decision-making. These are the moments when limits get ignored. Log off, get rest, come back another time.
Secrecy around gambling is one of the early warning signs. If you're comfortable talking about your gambling habits openly, it's a good indicator they're within a healthy range.
1,000+ games. GCash & Maya deposits. Live dealer, slots, bingo, sabong, and sports betting — all from your phone, with deposit limits and session controls built in. For players aged 21 and above only.