At fb004, your personal information is treated with the same level of care we give to your financial transactions — encrypted, protected, and never shared without a legitimate reason. This policy explains exactly what data we collect, why we collect it, and what rights you have as a Filipino player on our platform.
Six principles that define how fb004 collects, uses, and protects the personal information of every Filipino player who uses the platform.
All personal data transmitted between your device and fb004 servers is protected using TLS 1.3 encryption — the same standard used by Philippine digital banks and e-wallet providers. Stored data is encrypted at rest on access-controlled infrastructure.
fb004 does not sell, rent, or trade your personal information to third-party marketers, data brokers, or advertising networks. Your data is used exclusively to operate your account, process payments, comply with regulatory requirements, and provide support.
fb004's data practices are designed to comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its Implementing Rules and Regulations. Filipino players have specific rights under this law, all of which fb004 is committed to upholding.
Personal data is shared with third parties only where strictly necessary — for example, with GCash, Maya, BPI, and BDO to process your deposits and withdrawals, or with identity verification providers to complete KYC. All third-party processors are bound by confidentiality and data protection obligations.
You have the right to access, correct, delete, and restrict the processing of your personal data held by fb004. These rights can be exercised by contacting the fb004 data privacy team directly. Requests are processed within the timeframes required under Philippine law.
fb004 does not hold your personal data indefinitely. Retention periods are defined based on the purpose of collection and applicable legal or regulatory requirements. Account data is retained for the duration of the account relationship and for the minimum post-closure period required under Philippine anti-money laundering and gaming regulations.
This Privacy Policy ("Policy") describes how fb004 Casino ("fb004", "we", "us", "our"), operating through the website fb004.club, collects, uses, stores, discloses, and protects the personal information of players and visitors ("you", "your", "Data Subject") in connection with your use of the fb004 platform and related services. This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its Implementing Rules and Regulations. By registering an account with fb004 or using the fb004 platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal information as described herein.
fb004 is a Philippine-focused online casino and sports betting platform. This Policy applies to all personal information collected from individuals who register an account, visit the fb004.club website, interact with fb004's customer support channels, participate in promotions, or otherwise engage with the fb004 platform in any capacity.
This Policy does not apply to third-party websites or services that may be referenced in connection with payment processing, identity verification, or other ancillary services. fb004 is not responsible for the privacy practices of any third-party service provider, and players are encouraged to review the privacy policies of those providers independently.
fb004 acts as the Personal Information Controller ("PIC") in respect of personal data processed under this Policy. Where fb004 engages third-party service providers to process personal data on its behalf, those providers act as Personal Information Processors ("PIP") and are bound by written data processing agreements consistent with the requirements of Republic Act 10173.
fb004 collects personal information necessary to operate the platform, verify player identities, process financial transactions, comply with regulatory obligations, and provide effective customer support. The categories of personal information collected include:
fb004 uses the personal information described in Section 2 for the following specific purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, login credentials, contact details |
| Age and identity verification (KYC) | Identity data, KYC documents, biometric selfie |
| Payment processing — deposits and withdrawals | Financial data, verified identity, payment method details |
| Anti-money laundering (AML) compliance | Transaction data, identity data, source of funds declarations |
| Responsible gaming monitoring | Gaming activity data, deposit and loss patterns, session data |
| Customer support and dispute resolution | Account data, transaction records, support interaction history |
| Security — fraud and chargeback prevention | IP address, device data, login history, transaction data |
| Bonus and promotion administration | Gaming activity data, deposit history, registration data |
| Platform performance and improvement | Technical and usage data (anonymised where possible) |
| Marketing communications (with consent) | Contact details, gaming preferences (opt-in only) |
fb004 will not use your personal information for any purpose materially different from those listed above without providing prior notice and, where required under applicable law, obtaining your explicit consent.
Under the Philippine Data Privacy Act of 2012 and its Implementing Rules, fb004 processes personal information on the following legal bases:
fb004 does not sell, rent, or disclose your personal information to third parties for their own marketing or commercial purposes. Personal information is shared with third parties only in the following limited and necessary circumstances:
Transaction data is shared with GCash, Maya, BPI, BDO, UnionBank, 7-Eleven Cliqq, and cryptocurrency processors as necessary to facilitate your deposit and withdrawal requests. These processors receive only the minimum information required to process each transaction.
KYC documents and biometric data may be processed by contracted identity verification service providers for the purpose of confirming your identity and age. All such providers are bound by data processing agreements that restrict use of your information to verification purposes only.
fb004 may be required by Philippine law to disclose personal information to the Anti-Money Laundering Council (AMLC), PAGCOR, the National Privacy Commission (NPC), or other competent authorities in connection with regulatory compliance, lawful investigations, or court orders. fb004 will notify you of any such disclosure where legally permitted to do so.
fb004 uses contracted third-party providers for web hosting, content delivery, game software integration, customer support platforms, and communication services. These providers process data solely on fb004's instructions and are prohibited from using your data for their own purposes.
The fb004 website uses cookies and similar technologies to operate effectively, remember your preferences, maintain your login session, and analyse platform usage. Cookies are small text files stored on your device by your browser when you visit fb004.club.
Certain cookies are strictly necessary for the fb004 platform to function. These include session cookies that maintain your logged-in state during a browsing session, security tokens that protect against cross-site request forgery, and cookies that remember your language and display preferences. Essential cookies cannot be disabled without impairing your ability to use the platform.
fb004 uses analytical cookies to understand how players navigate the platform — which pages are visited most frequently, how long players spend on different sections, and where users exit the site. This data is used in aggregate and anonymised form to improve the platform experience. You may opt out of analytical cookie placement through your browser settings.
Most browsers allow you to control cookie settings through the browser's privacy or settings menu. Disabling non-essential cookies will not prevent you from using the fb004 platform, though some personalisation features may be affected. Deleting cookies will log you out of any active session.
fb004 implements technical and organisational security measures designed to protect your personal information against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
fb004 retains personal information for no longer than is necessary for the purposes for which it was collected, subject to the minimum retention periods required by applicable Philippine law. The following retention periods apply:
Upon expiry of the applicable retention period, personal information is securely deleted or anonymised using procedures that render the data non-recoverable.
As a Data Subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by fb004:
You have the right to know that your personal data is being collected and processed, the purpose for processing, and how it is used — which is the primary purpose of this Policy.
You may request a copy of the personal information fb004 holds about you, including a summary of how it is used and to whom it has been disclosed.
You may request correction of inaccurate or incomplete personal information held in your fb004 account. Most registration data can be updated directly from your account settings.
You may request deletion of your personal data in certain circumstances, subject to fb004's legal obligations to retain data under applicable Philippine AML and gaming regulations.
You may object to processing based on legitimate interests, including direct marketing. Withdrawal of consent for marketing communications can be done at any time through account settings.
If you believe fb004 has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of the above rights, please contact fb004's data privacy team via live chat or at the email address provided in Section 13. fb004 will respond to all data subject requests within 15 business days of receipt, as required under Republic Act 10173. Requests must be accompanied by sufficient information to verify your identity before any personal data is disclosed or modified.
If fb004 becomes aware that personal information has been submitted by an individual under the age of 21, the associated account will be immediately suspended, all deposits will be returned to the original payment source, and the collected personal information will be deleted without undue delay. Parents or guardians who believe their child may have accessed the fb004 platform should contact support immediately via live chat or the email address in Section 13.
fb004 employs age verification controls at the registration stage and enforces identity verification before permitting any real-money gameplay or financial transactions. These controls are designed to prevent access by underage individuals, though fb004 acknowledges they are not infallible and relies on the honest provision of information by users.
fb004's primary operations are focused on the Philippine market and the platform's core infrastructure is maintained in accordance with Philippine data protection standards. Certain contracted third-party service providers — including game software providers, cloud hosting partners, and identity verification services — may process data in locations outside the Philippines.
Where personal data is transferred to entities located outside the Philippines, fb004 ensures that appropriate safeguards are in place consistent with the requirements of the Philippine Data Privacy Act. These safeguards may include contractual clauses approved by the National Privacy Commission, binding corporate rules, or transfers to jurisdictions recognised as providing an adequate level of data protection.
All international data transfer arrangements involving personal information of Filipino players are conducted with data minimisation in mind — meaning that only the information strictly necessary for the relevant service function is transferred, and transfers are made over encrypted channels.
fb004 reserves the right to update this Privacy Policy from time to time to reflect changes in the platform's data processing practices, updates to applicable Philippine law, or changes in the types of services offered. The "Last Updated" date at the top of this Policy will be revised whenever a material change is made.
When material amendments are made to this Policy — particularly those that affect your rights or the basis on which fb004 processes your personal data — fb004 will notify registered players via email or through an on-platform notification. Where changes require fresh consent, fb004 will request it explicitly before the change takes effect in relation to existing accounts.
Continued use of the fb004 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised Policy. If you do not agree with any change, you may close your fb004 account and request deletion of your data in accordance with your rights under Section 9 of this Policy, subject to applicable legal retention requirements.
For any questions, requests, or concerns relating to this Privacy Policy or the processing of your personal information by fb004, please contact us through the following channels:
fb004 will acknowledge all privacy-related enquiries within 3 business days and aim to resolve requests within 15 business days as required under Republic Act 10173. Complex requests involving large volumes of data or legal review may take longer, and fb004 will communicate expected timelines in those cases.
If you are not satisfied with fb004's response to a privacy complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines (NPC), which is the competent authority for data privacy matters under Republic Act 10173. Information on how to lodge a complaint with the NPC can be obtained from the NPC's official website.
Over 1,000 games, instant GCash payouts, 24/7 Filipino support, and a platform that treats your data the same way it treats your money — with care. For players 21 and above.